Privacy policy
At Kelvinsmart, protecting customer information is an important part of operating our online store. This Privacy Policy describes the types of information we may receive when you browse our website, purchase products, communicate with our team, or otherwise interact with our services.
Information We Collect
Depending on how you interact with Kelvinsmart, we may receive information such as:
- Your name and contact information
- Email address and telephone number when provided
- Billing and delivery addresses
- Products purchased and order history
- Checkout and delivery information
- Messages sent to our customer support team
- Return, refund, warranty, or product-support requests
- Information you voluntarily provide about a device, product, intended use, setup, or compatibility question
We may also automatically receive technical information when you access our website, including your IP address, browser, operating system, device type, approximate location, referring page, pages viewed, and interactions with our website.
Why We Process Your Information
Information collected through Kelvinsmart may be used to:
- Complete and manage customer orders
- Confirm payments and transactions
- Arrange product fulfillment and delivery
- Provide order and tracking notifications
- Answer product or customer-service questions
- Process eligible returns and refunds
- Investigate suspicious transactions or fraudulent activity
- Improve website functionality and shopping experience
- Maintain transaction, accounting, and compliance records
- Communicate important changes affecting an order or our services
Where permitted and when you have chosen to receive them, we may also send promotional or product-related communications. Marketing emails may be unsubscribed from at any time.
Payments
Payment information is processed using third-party payment service providers. Kelvinsmart does not intentionally store complete payment card numbers on its own website systems.
Payment providers may process information according to their own privacy and security practices.
Cookies and Online Technologies
Our website may use cookies and related technologies to:
- Maintain shopping-cart functionality
- Remember website preferences
- Enable checkout functions
- Analyze website traffic
- Measure website performance
- Prevent fraudulent or abusive activity
- Improve security
Your browser may allow you to restrict or remove cookies. Disabling necessary cookies may prevent certain parts of the website from operating properly.
Service Providers and Information Disclosure
We may provide information to third parties when reasonably necessary to operate our store. These may include:
- Payment and transaction processors
- Shipping and fulfillment companies
- Website and cloud-hosting providers
- Customer-service platforms
- Email and communication providers
- Analytics and performance services
- Professional advisors
We may also disclose information when required by law, legal process, regulatory requirements, or a valid government request.
If Kelvinsmart undergoes a merger, acquisition, restructuring, sale, or transfer of business assets, relevant customer information may be transferred as part of that transaction.
Kelvinsmart does not sell personal information for money.
Information Security
We use reasonable administrative and technical measures designed to protect customer information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary to process orders, provide customer support, prevent fraud, handle returns or disputes, maintain financial records, and satisfy applicable legal obligations.
Your Choices and Requests
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of eligible information.
Privacy-related requests may be sent to:
Email: support@kelvinsmart.us
We may request additional information to reasonably verify your identity before processing certain requests.
Children
Kelvinsmart is not intended for children under 13, and we do not knowingly seek personal information directly from children under 13.
Policy Changes
We may revise this Privacy Policy when our practices, services, or legal requirements change. The current version will be posted on our website with an updated effective date.