Shipping policy

The following terms explain how Kelvinsmart processes and delivers online orders.

Order Preparation

Orders are generally processed within 1–3 business days after payment and order verification.

Business days normally exclude Saturdays, Sundays, and recognized holidays.

Additional processing time may occasionally be required because of:

  • Payment verification
  • High order volume
  • Product availability
  • Address verification
  • Supplier processing
  • Fraud-prevention checks
  • Special product handling

Delivery Estimates

Once an order has been dispatched, typical U.S. delivery estimates are:

  • Standard Delivery: approximately 3–7 business days
  • Expedited Delivery: approximately 2–5 business days when offered

Certain large, supplier-direct, restricted, battery-containing, or specially handled products may require a different delivery schedule.

Delivery dates are estimates rather than guarantees.

Tracking an Order

When tracking becomes available, it will normally be sent using the contact information associated with the order.

A newly issued tracking number may require up to 48 hours before the carrier's system displays movement.

Multiple Packages

Products from the same order may sometimes be shipped separately due to inventory location, package size, fulfillment arrangements, or product availability.

Customers may therefore receive multiple packages and tracking numbers for a single order.

Shipping Addresses

Please review your delivery information carefully before submitting an order.

Kelvinsmart is not responsible for delays caused by inaccurate or incomplete addresses provided during checkout. Additional shipping costs may apply if a package must be resent because the original delivery information was incorrect.

Carrier Delays

Once a shipment is in transit, circumstances outside our direct control may affect delivery. Examples include severe weather, transportation disruptions, holiday congestion, carrier operational delays, and regional service interruptions.

We will provide reasonable assistance when a customer experiences a significant delivery problem.

Damaged Deliveries

Please inspect your order promptly after delivery.

For a damaged, missing, or incorrect shipment, contact support@kelvinsmart.us within 7 days and provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging when relevant
  • Tracking information, when available

For freight or visibly damaged oversized shipments, reporting the issue within 48 hours is recommended.

Shipping Questions

For assistance regarding a shipment or tracking issue:

Kelvinsmart Customer Support
Email: support@kelvinsmart.us